Appointment and Visitor Platform
A single platform for booking staff appointments and managing campus visitors, replacing paper logbooks and phone-based scheduling with an auditable digital flow.
Client
Victoria University
Role
Product design, build and rollout
Duration
Delivered and in operation
Thesis
Deployment
Sector
Education
Outcomes
What changed.
Paperless
Visitor logbook replaced with a searchable register
Fewer
Double bookings and unscheduled interruptions
Auditable
Full record of appointments and site presence
Context
The setting
Campus reception handled visitors on paper and appointments by phone or walk-in. Staff lost time to unscheduled interruptions, and there was no reliable record of who was on site.
Challenge
What we had to solve
- Paper visitor logbooks with no searchable record
- Appointments booked ad hoc, creating double bookings
- No pre-screening or expected-visitor list for security
- Front-desk staff needed something usable with minimal training
Approach
How we delivered.
Booking flow
Public appointment request tied to real staff availability, with confirmation and reminders.
Visitor register
Digital check-in and check-out with searchable history and on-site presence view.
Security screening
Expected-visitor lists and pass issuance for the security desk.
Simple admin
An interface reception staff could run confidently from day one.
Highlights
What was shipped
- Appointment booking against real staff availability
- Digital visitor check-in, check-out and on-site view
- Expected-visitor lists for security screening
- Searchable visit history for audit and reporting
Stack
Technology
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